{"id":163902,"date":"2012-02-11T16:48:26","date_gmt":"2012-02-11T22:48:26","guid":{"rendered":"http:\/\/www.ktbb.com\/post\/?p=163902"},"modified":"2012-02-13T12:22:23","modified_gmt":"2012-02-13T18:22:23","slug":"city-launches-mobile-and-online-service-request-system","status":"publish","type":"post","link":"https:\/\/ktbb.com\/post\/?p=163902","title":{"rendered":"City Launches Mobile and Online Service Request System"},"content":{"rendered":"<p><a href=\"http:\/\/www.ktbb.com\/post\/?attachment_id=163903\" rel=\"attachment wp-att-163903\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.ktbb.com\/post\/wp-content\/media\/2012\/02\/thumb_longview-cityof1.jpg\" alt=\"\" title=\"thumb_longview-cityof\" width=\"120\" height=\"120\" class=\"alignleft size-full wp-image-163903\" \/><\/a>LONGVIEW &#8212; The City of Longview is launching a new customer service tool called CitySend that allows residents to report and track service requests using a smartphone or computer. Using CitySend, residents are able to snap a photo or video of an issue, pinpoint the location on a map, and then submit the concern directly to the City of Longview. After the issue is submitted, residents are able to track the response. CitySend also has a news feature that provides updates of City of Longview news and public notices.  \u201cCustomer service is very important for the City of Longview, and we are hopeful that this can be a great tool for our residents.\u201d says Longview Mayor Jay Dean.<\/p>\n<p>One of the key features of CitySend is the ability to attach a photo and a specific location to a reported issue. \u201cWhen someone calls in a service request, we don\u2019t always have a clear idea of how big the issue is or what exactly needs to be done until we get to the site. With CitySend though, we can receive a picture and location of the concern in advance, which should be helpful in managing the response,\u201d says City Manager David Willard.<\/p>\n<p>Residents are encouraged to download the CitySend app beginning on Wednesday, February 15. The app is available for free download on iPhone, Android, and Blackberry devices. The app will also be available soon on Windows mobile devices.  Go to <a href=\"http:\/\/www.LongviewTexas.gov\" rel=\"nofollow\">http:\/\/www.LongviewTexas.gov<\/a> for more information or to submit a request.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LONGVIEW &#8212; The City of Longview is launching a new customer service tool called CitySend that allows residents to report and track service requests using a smartphone or computer. Using CitySend, residents are able to snap a photo or video of an issue, pinpoint the location on a map, and then submit the concern directly &hellip; <a href=\"https:\/\/ktbb.com\/post\/?p=163902\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">City Launches Mobile and Online Service Request System<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[177],"tags":[],"class_list":["post-163902","post","type-post","status-publish","format-standard","hentry","category-local-news-archive-archives"],"publishpress_future_action":{"enabled":false,"date":"2026-07-01 02:40:54","action":"change-status","newStatus":"trash","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/posts\/163902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=163902"}],"version-history":[{"count":14,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/posts\/163902\/revisions"}],"predecessor-version":[{"id":164167,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=\/wp\/v2\/posts\/163902\/revisions\/164167"}],"wp:attachment":[{"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=163902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=163902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ktbb.com\/post\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=163902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}