Additional Option For Paying Longview Water Bills

LONGVIEW — Customers now have an additional option available for making utility payments to the City of Longview. The Water Utilities Department has authorized Fidelity Express as a third party payment processor to accept customer bill payments at twenty convenience store locations throughout the Longview area. Fidelity Express will charge a fee of $1.50 for each payment transaction.

Utilizing the Fidelity Express locations, customers may pay their water bill in the form of cash, check, or money order. All water bill payments received through the Fidelity Express locations before 3:30 p.m. will be posted the same business days; payments received after 3:30 p.m. will be posted the next business day. Customers are required to have their bill statement coupon to complete payment.

According to Water Utilities Customer Service Manager Willie Marshall, “We learned that other water utilities had achieved positive results by implementing authorized payment processors throughout their communities, so we decided to pursue the effort for Longview customers. We hope this authorized payment source will be a convenient and fast option for customers that might not have access to the internet or are unable to easily travel to City Hall.”

It should be noted that Fidelity Express is the only authorized third party payment processor at this time. Customers that use other non-authorized third party bill payment services should be advised that those non-authorized payments are not immediate and may result in incorrect payment, delayed processing, late fees, or water service cancellation. As such, customers are encouraged to use only the following authorized payment options:
*By mail to City of Longview, P.O. Box 1952
*In person at City Hall, 300 W. Cotton St.
*Online using care at LongviewTexas.gov
*Over the phone with Steelworks at 903-237-1030
*Through Automatic Bank Draft established at the City Hall
*Using Fidelity Express at 20 Longview area convenience store locations.