Update: Optimum fiber in Troup is restored

UPDATE: The City of Troup said on Tuesday that Optimum restored full internet service to Troup. City officials apologized to any residents who’ve gotten duplicate trash service rescheduling calls that were set out because of the loss in connection. Troup said their trash service will be on Thursday for this week and next week.

TROUP – The City of Troup said many of their residents are currently without VOIP phone service, internet and cellphone service after Optimum’s fiber optic line was cut on Monday. According to our news partner KETK, a third party contractor cut the Optimum fiber optic cable that supplies internet service to the town and two of the major cell phone companies that cover Troup.

Troup city manager Gene Cottle said that Optimum is working to repair the cut cable and to return cell service to the area. City of Troup employee’s are currently monitoring their water tower and the water wells which rely on cellular connections to communicate.

The city was only able to share this information because of a fallback cellular modem that uses three different cell phone service providers.